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Proferly Privacy Policy

Last updated: September 23, 2026

This Privacy Policy explains what information Proferly ("we," "us," "our") collects when you use our website and services (the "Platform"), and how we use it. By using Proferly, you agree to the practices described here.

1. Information We Collect

Account information. When you sign up using Google Sign In, we receive your name, email address, and profile picture. We do not receive or store your Google password.

If you're a customer:

  • Details of the service request you post: description, category, tags, budget, and photos.
  • Your general location (country, province/state, city, and postal code where provided), used to match you with relevant businesses. We never share your exact GPS coordinates with businesses.
  • Your phone number and preferred call availability, collected only when you accept an offer from a business, not when you post a request.

If you're a business:

  • Your business profile, including services offered and portfolio.
  • Offers you submit, including price, proposal, and timeline.

Automatically collected. We collect basic technical information (such as your general location inferred from your IP address) to provide features relevant to your location, like local currency display, and to help prevent fraud.

2. How We Use Information

We use this information to:

  • Match customer requests with relevant businesses.
  • Let businesses submit offers and customers compare and accept them.
  • Reveal a customer's phone number and call availability to a business as soon as the customer has accepted their offer.
  • Send you transactional emails related to your activity on Proferly (e.g. a new offer, an accepted offer). We do not send marketing emails without your separate consent.
  • Keep the Platform secure and prevent fraud or abuse.

We do not sell your personal information to anyone.

3. How Information Is Shared

Between customers and businesses. A customer's contact information stays private and is only shared with the business they've selected, as soon as they've selected them. Businesses never see each other's offers on the same request.

Service providers. We use a small number of trusted providers to run Proferly, who only access information as needed to provide their service to us:

  • Supabase: database and account infrastructure.
  • Resend: sending transactional emails.
  • Mapbox / OpenStreetMap: converting location coordinates into general location information.
  • Cloudflare: website hosting and security.

Legal requirements. We may share information if required by law or to protect the rights, safety, or property of Proferly or our users.

4. Your Choices

You can request access to, correction of, or deletion of your personal information at any time by contacting us at [email protected].

5. Data Retention

We keep your information for as long as your account is active, or as needed to provide the Platform and meet legal obligations. You can request deletion at any time (see Section 4).

6. Children's Privacy

Proferly is not intended for anyone under 18. We don't knowingly collect information from children. If you believe a child has given us personal information, contact us at [email protected] and we'll remove it.

7. Changes to This Policy

We may update this policy from time to time. We'll post any changes on this page with a new "Last updated" date.

8. Contact Us

Questions about this policy or your information? Reach us at:

[email protected]